Refund & Cancellation Policy
Last Updated: October 2026 • WebRise Partners (webrisepartners.com)
1. Discovery Phase Guarantee
If, during the initial Discovery & Scope Blueprint phase (within the first 5 business days prior to development code commencement), either party determines that technical or commercial requirements cannot be aligned, the initial project deposit will be refunded in full minus any third-party direct disbursements (such as purchased domain registrations).
2. Active Development Phase
Once custom UI/UX design layouts and full-stack engineering have commenced and milestones have been approved by the client, payments allocated to completed milestones are non-refundable. If a project is cancelled mid-development by the client, completed source code, assets, and documentation completed to date will be transferred to the client, and billing will cease for unperformed milestones.
3. Ongoing Monthly Retainer Cancellation
The ongoing digital services retainer (₹14,999/month + GST) is operated on a flexible month-to-month agreement. You may cancel ongoing monthly services at any time by providing written notice via email to support@webrisepartners.com thirty (30) calendar days prior to the next billing cycle. Pre-paid current monthly cycles are non-refundable as specialist labor is scheduled in advance.
4. How to Request Cancellation
All formal requests for cancellation or refund reviews must be submitted in writing with project reference details to:
Email: support@webrisepartners.com
Our client operations team will review and acknowledge all requests within two (2) business days.